Privacy Policy

Last updated: June 16, 2026

Riverside Counseling and Psychiatry, PLLC (“we,” “our,” or “the Practice”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at riversidecounseling.net.

1. Information We Collect

We may collect the following types of information:

• Contact information you voluntarily provide through our contact forms (name, email address, phone number). Your phone number may be used to send SMS appointment communications if you opt in.
• Usage data automatically collected when you visit our site, including IP address, browser type, pages visited, and time spent on pages.
• Cookies and tracking technologies used to improve site functionality and analyze traffic.

This website is an informational resource only. No protected health information (PHI) should be submitted through this website. Clinical records and health information are governed separately by our HIPAA Notice of Privacy Practices, which is provided to all patients at the time of intake.

2. How We Use Your Information

• To respond to inquiries submitted through our contact forms.
• To send SMS appointment reminders or responses when you have opted in.
• To improve our website content and user experience.
• To analyze aggregate traffic patterns using analytics tools.
• To comply with applicable laws and regulations.

3. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

SMS consent is not shared with third parties. Phone numbers collected for SMS communications are never shared with third parties or affiliates for their own marketing use.

Our website uses the following third-party services, each governed by their own privacy policies:

• Google Analytics — anonymized website traffic analysis.
• CallRail — phone call tracking and attribution.

4. SMS Communications

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Riverside Counseling Center. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy. Message HELP for help. Reply STOP to any message to opt out.

5. HIPAA and Protected Health Information

Riverside Counseling and Psychiatry is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). Your medical and mental health records are protected under HIPAA and are handled in accordance with our Notice of Privacy Practices. Please contact our office directly at (703) 724-0200 or frontdesk@riversidecounseling.net for a copy of our HIPAA Notice.

6. Data Retention

Contact form submissions are retained for a reasonable period to respond to your inquiry and are then deleted. We do not retain website visitor data beyond what is necessary for analytics purposes.

7. Your Rights

You have the right to request access to, correction of, or deletion of personal information we hold about you (where not superseded by our legal or clinical obligations). To make such a request, contact us at frontdesk@riversidecounseling.net.

8. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies in your browser settings; however, some features of our site may not function properly without them.

9. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Riverside Counseling and Psychiatry, PLLC
19775 Belmont Executive Plaza, Suite 550
Ashburn, VA 20147
Phone: (703) 724-0200
Email: frontdesk@riversidecounseling.net