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Privacy Policy

Relief therapy

SMS Privacy

SMS Privacy Policy

 

At Riverside Counseling Center, we are committed to protecting your privacy and ensuring transparency in our communications. This SMS Privacy Policy outlines how we collect, use, and manage your information when you opt-in to receive text messages from us.​

 

1.What Information We Collect

When you opt in to receive SMS messages from us, we may collect the following personal information:

  • Your name
  • Mobile phone number
  • Appointment details (e.g., date/time)
  • Limited health-related communication (e.g., appointment reminders, care coordination)
  • Communication preferences

We do not request or send personal health information (PHI) via SMS unless explicitly permitted by you and in accordance with HIPAA guidelines.

 

  1. How We Use Your Information

We use your mobile number and related information solely to:

  • Send appointment confirmations and reminders
  • Provide check-in instructions or updates
  • Notify you of billing updates or administrative issues
  • Respond to inquiries or requests you initiate
  • Share practice updates or important policy changes

We do not use SMS for marketing purposes unless you have given separate written consent.

 

  1. Sharing of Information

We do not sell or share your opt-in information with third parties for marketing or promotional purposes. We may share your mobile number with third-party service providers only as necessary to send SMS messages on our behalf (e.g., our HIPAA-compliant texting platform). These vendors are contractually required to protect your information and are prohibited from using it for any other purpose.

 

  1. Consent to Receive SMS Messages

By providing your mobile number and opting in on your paperwork, you consent to receive SMS messages from Riverside Counseling Center for purposes including, but not limited to:​

  • Appointment reminders
  • Health-related information
  • Billing notifications
  • Customer service communications​

Message frequency may vary based on your interactions with us. Standard message and data rates may apply.​

 

  1. Opt-Out Instructions

You can opt-out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After opting out, you will no longer receive SMS communications unless you re-subscribe.​

 

  1. Help and Support

If you need assistance or have questions about our SMS communications, reply “HELP” to any of our messages or contact us directly at 571-946-8839.

 

  1. Data Privacy

We value your privacy and will not share your mobile number or personal information with third parties without your explicit consent, except as required by law.

 

  1. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our SMS services constitutes acceptance of those changes.​